Cancelling?

CANCELLATION WITH 24 HOURS OF NOTICE OR MORE

Canceling a session with more than 24 hours of notice can be done through your confirmation e-mail that you received from Shadow & Trees Massage Therapy. Upon canceling, you may either reschedule, or you may cancel altogether.

CANCELLATION UNDER 24 HOURS.

We understand that last-minute situations arise all the time that get in the way of appointment, especially in the time of COVID-19. We have always asked that clients do their best to provide sufficient notice for cancellations to avoid missed opportunities for clients who have been looking to get in.

Since opening Shadow & Trees Massage Therapy, we have always maintained a 24-hour cancellation policy. Clients who cancel within the 24-hour period prior to their scheduled session may be subject to a cancellation fee up to 50% of their sessions value. Habitual last-minute cancellations may result in denied access to the online scheduler or termination of client status with Shadow & Trees Massage Therapy.

NO CALL/ NO SHOW

Clients who fail to show for appointments and have not provided notice will be subject to the full value of their session prior to reschedule.